Terms & Conditions

1. About Jema

2. Accounts

• You must be at least 18 years old to create an account or place an order.
• Shoppers sign in with Google. Store owners sign in with email and password.
• Give us accurate information and keep it up to date.
• Keep your login secure. You are responsible for activity on your account. Store owners are also responsible for the actions of team members they invite.
• If you think someone has used your account without permission, email support@jemamarketplace.com right away.
• We may suspend or close accounts involved in fraud, abuse, or violations of these Terms. You can stop using Jema at any time, and you can ask us to close your account.

3. For shoppers

Orders and prices

• Stores set their own prices, shown in US dollars. Product descriptions and photos come from stores.
• When you pay, your order goes to the store. The store must accept it before preparing it.
• If the store doesn’t accept your paid order within 30 minutes, we cancel it automatically and give you a full refund.
• A store may reject your order, and you get a full refund. A store may also mark items as unavailable, and you get a refund for those items. If no items are available, the order is cancelled and fully refunded.
• If a store accepts your order but doesn’t have it ready within 5 hours, we cancel it and give you a full refund.

Payment and tax

• Payments are processed by Stripe. Jema doesn’t store your full card number.
• Before you pay, checkout shows the item prices, any tax, and any delivery fee.
• Tax is calculated and shown at checkout.
• Refunds go back to your original payment method and usually appear within 5 to 10 business days.

Delivery and pickup

• Pickup is available only where the store offers it.
• Delivery is made by a third-party courier (DoorDash Drive). The delivery fee is shown at checkout.
• Delivery is only available within the courier’s range, to an address the courier can deliver to. Please give a correct address and phone number.
• Delivery times are estimates. Jema and stores are not responsible for delays caused by things outside our reasonable control, such as weather, traffic, or courier problems.

Missing, damaged, or wrong items

If something is missing, damaged, or wrong, email support@jemamarketplace.com within 48 hours of delivery or pickup. Include your order number and photos if you can. We’ll work with the store to make it right. Refunds are given at the store’s or Jema’s reasonable discretion.

Grocery-kit subscriptions

• Some stores offer grocery kits that repeat weekly, every two weeks, or monthly. Your subscription keeps going until you pause or cancel it.
• When you subscribe, you save a card. Before each kit order, we place a hold on your card for the estimated total. The store then confirms what it has, and handles substitutions the way you chose (no substitutions, store can replace, or ask me first).
• When the order is ready, you are charged only for the confirmed items, plus the kit’s service fee and delivery fee. Any unused part of the hold is released.
• You can pause, resume, or cancel at any time from your Subscriptions page. Pausing stops kit orders that haven’t started yet. Cancelling stops future orders and releases holds on orders that haven’t been charged. An order that has already been charged is not refunded automatically, so contact us and we’ll review it.

4. For store owners

Plans and fees

• Base: $0 per month, 20% platform fee per order, up to 50 products, no team members.
• Pro: $25 per month, 20% platform fee per order, up to 1,000 products, up to 5 team members.
• Premium: $60 per month, 15% platform fee per order, unlimited products and team members.

• The platform fee is a percentage of each order’s item subtotal. It is not charged on tax or the delivery fee, and it is taken automatically from each payment.
• Paid plans are billed monthly through Stripe and renew automatically. You can change or cancel your plan at any time from Billing. Cancellation takes effect at the end of the current billing period. We don’t give refunds for partial months.
• If a plan payment fails and Stripe can’t collect it after retrying, your store moves to the Base plan and its limits.
• We may change our plans or fees. We’ll give you at least 30 days’ notice before any fee increase.

Payouts and Stripe

• Payouts are handled by Stripe Connect. You must finish Stripe onboarding before your store can accept orders.
• For each order, the customer’s payment goes to your Stripe account minus Jema’s platform fee and minus the delivery fee. Jema keeps the delivery fee because Jema pays the courier. Any tax collected at checkout is included in the amount sent to you.
• For grocery-kit subscription orders, you receive the confirmed item subtotal. Jema keeps the kit’s service fee and the delivery fee, and the plan’s percentage fee does not apply.
• Stripe pays out to your bank on its own schedule.
• When an order is refunded, the refunded amount is taken back from your Stripe account, and the matching share of Jema’s fees is returned.
• If a customer disputes a charge because of a problem with your products or fulfillment, we may recover the disputed amount from your Stripe balance or future payouts.

Payment processing services for store owners on Jema are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a store on Jema, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Jema enabling payment processing services through Stripe, you agree to provide Jema accurate and complete information about you and your business, and you authorize Jema to share it and transaction information related to your use of the payment processing services provided by Stripe.

Accepting orders

• You must accept or reject each paid order within 30 minutes. If you don’t, it is cancelled and the customer gets a full refund.
• Mark any item you can’t supply as unavailable, and the customer is refunded for it. Rejecting an order cancels it with a full refund.
• After you accept, mark the order ready within 5 hours. If you don’t, it is cancelled and the customer gets a full refund.
• Honor the price shown when the order was placed, and pack food safely.

Listings and content

• Keep your listings accurate, including names, descriptions, prices, photos, and availability.
• Don’t list anything illegal, unsafe, recalled, expired, or counterfeit. If you sell age-restricted items, you must follow every law that applies to selling them.
• You keep ownership of your listings, photos, logos, and other content. You give Jema a non-exclusive, royalty-free, worldwide license to host, copy, resize, format, and display that content to run and promote the Service, including on store pages, search and SEO pages, our apps, emails, and social media. This license ends when you remove the content, except for copies already in use or still in backups.
• You confirm that you own or have permission to use everything you upload.
• We may remove listings or content that break these Terms or the law.

Taxes

Tax is calculated and shown at checkout. You are responsible for taxes on your sales, except where the law requires Jema to collect and remit them as a marketplace facilitator. You are also responsible for your own income taxes and any licenses or permits your business needs.

5. General terms

Acceptable use

When you use Jema, don’t:

• break the law or help anyone else break it;
• commit fraud, place fake orders, or abuse refunds or payments;
• harass store staff, couriers, shoppers, or our team;
• hack, scrape, overload, or reverse engineer the Service, or get around its security;
• use Jema to arrange sales off the platform to avoid fees.

Intellectual property

The Jema name, logo, website, apps, and software belong to us or our licensors. We give you a limited, personal right to use the Service under these Terms. Don’t use our brand without written permission. If you send us feedback, we may use it without owing you anything.

Disclaimers

The Service is provided “as is” and “as available.” To the extent the law allows, Jema makes no warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t guarantee any store’s products or any courier’s service, or that the Service will always be available or error-free. Nothing in these Terms limits rights you have by law that can’t be waived.

Limitation of liability

To the extent the law allows, Jema is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Jema’s total liability for all claims related to the Service is limited to the greater of the fees you paid to Jema in the 12 months before the claim, or $100. These limits don’t apply where the law doesn’t allow them.

Indemnity

If someone makes a claim against Jema because you broke these Terms or the law, you agree to cover Jema’s resulting losses and reasonable legal fees. Store owners also agree to cover claims related to their products, listings, content, and taxes, including food safety and product liability claims.

Disputes

If you have a problem, email support@jemamarketplace.com first. We’ll try in good faith to resolve it informally within 30 days. If we can’t, either of us may bring the dispute in the state or federal courts located in Georgia. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.

Changes to these Terms

We may update these Terms. We’ll post the new version here with a new “Last updated” date. For important changes, we’ll let you know by email or in the Service before they take effect. Fee increases get at least 30 days’ notice. If you keep using Jema after a change takes effect, you accept the updated Terms.

Other terms

These Terms and our Privacy Policy are the whole agreement between you and Jema about the Service. If any part is found unenforceable, the rest still applies. If we don’t enforce a term right away, we haven’t given up the right to enforce it later.

Contact

The Junior Republic Group, LLC, doing business as Jema Marketplace, Atlanta, Georgia. Email support@jemamarketplace.com.